Privacy Policy

This privacy statement sets out our current policies and demonstrates our commitment to your privacy.

We respect your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, to process your booking, provide services and support, and share workshop, product, service, news and offerings with you. We do not, and will not sell your personal information.

You may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

Our privacy policy may change at any time in the future. You agree to revisit this page regularly and your continued access to or use of the Site will mean that you agree to the changes.

We welcome any questions regarding this Policy and our privacy practices. Please send them by email to or by writing to Customer Services, Embercombe, Higher Ashton, Exeter, Devon, EX6 7QQ. Alternatively, you can telephone +44 (0) 1647 252 983.

Who are we?

Embercombe is a charity (registered charity no. 1116793) based in a fifty-acre site in the Teign valley, on the edge of Dartmoor. Our purpose is to be a powerful and innovative catalyst for the emergence of leaders and change agents who will take courageous action for a just, peaceful, and sustainable world.

Information we may collect from you

We may collect and process the following data about you:

  • Information you provide when you contact us directly, by phone, or email;
  • Details of your visit to our website (including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access);
  • Information you provide by filling forms on our website. This includes information you provide when you register on a programme or place an order for our products and/or services;
  • Information you provide when you subscribe to a newsletter or a mailing list.

The information you give may include your name, address and phone number, gender, email address, financial and credit card information. Potential and actual participants on programmes may also give sensitive personal data about them which is kept by Embercombe. The records may be notes of conversations or discussions or may be the result of formal questionnaire replies.

If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

IP addresses

We may collect information about your computer (or mobile device), including, where available, your IP address, operating system and browser type, for system administration or for our own commercial purposes. Any data we keep is purely statistical data regarding our users’ browsing actions and patterns.  No individuals are identified.


Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

A cookie consists of information sent by a web server to a web browser, and is stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Where we store your personal data

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (‘EEA’). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing and/or processing. We will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your data. All Embercombe staff and third parties, whenever we hire them to provide support services, are required to observe our privacy standards and to allow us to audit them for compliance.

How we use your information

The information you provide will be kept confidential and is collected and processed for the following general purposes, or for any other legitimate purpose described by the applicable law.

  • To provide you with the information, products and services that you request;
  • To process a donation that you have made;
  • To carry out our obligations arising from any contracts entered into by you and Embercombe;
  • To make the programmes as relevant and effective as they can be, to safeguard all participants, to be able to analyse the appropriateness of the programme selection and follow up processes, and to study the effectiveness of the programmes measured through academic research;
  • To  notify you of changes to our services or changes to our website;
  • To provide third parties with statistical information about our users – this information will not be used to identify any individual user

Who has access to your information

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may disclose information about you to any of our employees, facilitators, partners or subcontractors insofar as is reasonably necessary for the purposes as set out in this privacy policy.

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us by email at or by telephone +44 (0) 1647 252 983.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive marketing communications from us then you can select your choices by ticking the relevant boxes on the form on which we collect your data.

You also may ask at any time to see the personal data you have given us and request correction or deletion by contacting us by email at or by telephone +44 (0) 1647 252 983.

Our website may contain links to and from other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We do not accept any responsibility or liability for the privacy policies and practices of other sites even if you access them using links from our website.

Social media

We work with trusted third parties, including social network sites like Facebook, and with application developers who specialise in social media so we can connect to your social networks. Other social networks we use include Twitter and Youtube. All of these companies operate Third Party Sites. We provide access to our Site by third parties and business partners so we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.

We cannot control how your data is collected, stored, used or shared by these Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. Embercombe is not responsible for how these Third Party Sites may use information collected from or about you.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at or by writing to Customer Services, Embercombe, Higher Ashton, Exeter, Devon, EX6 7QQ. Alternatively, you can telephone +44 (0) 1647 252 983.

You have the right to ask for a copy of the information Embercombe holds about you. We may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

Security of your personal data

When you give us personal information we will take steps to ensure that it is treated securely. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


We welcome any questions regarding this Policy and our privacy practices. Please send them by email to or by writing to Customer Services, Embercombe, Higher Ashton, Exeter, Devon, EX6 7QQ. Alternatively, you can telephone +44 (0) 1647 252 983.